About MEGA

MEGA The Privacy Company provides global services from its Head Office in New Zealand. Built with Privacy by Design, MEGA provides a range of end-to-end encrypted cloud storage and communication solutions for individuals and businesses.

We launched in 2013, and have grown to a global team of over 170 people who are motivated by next-generation technology and design. Currently, MEGA supports more than 270 Million global registered users, with desktop and mobile apps across all major platforms.

About the role

As a Help Desk Technician you are the primary point of contact with our users. This role requires you to provide exceptional service and technical support to MEGA's customers via our email ticketing system. Part of a global team, you will report to the Help Desk Team Lead in New Zealand.

We are looking for Help Desk Technicians with all levels of experience to join our busy team.

You will make impact by:

• working with our experienced Help Desk team to ensure service levels are met and maintained
• resolving help desk tickets in a timely manner, providing exceptional customer service
• being able to identify complex and sensitive issues that need to be escalated to our management team performing under pressure at times to resolve customer problems.

Please note that this role will require weekend work on a rotating roster.

About you

You are passionate about customer service and enjoy resolving people's problems.

You have:

• preferably prior experience in help desk, support, and technical customer service roles
• the ability to learn quickly and educate yourself on new systems
• an outstanding customer service focus and have the ability to adapt to different personality types
• a passion for technology
• excellent computer and system skills that are backed by your patient nature, and strong problem-solving abilities
• a strong command of spoken and written English
• a positive mindset and attitude, you enjoy a laugh and being part of a high performing team.

What MEGA offers

Along with the freedom of remote and flexible working, continuous development and opportunities for future growth, you’ll enjoy a competitive remuneration package.

This is a stable role within a secure industry, with the opportunity to work with passionate and experienced engineers, designers, product managers, and other stakeholders across the globe.

We have great and responsive leadership, a fun, hardworking team and plenty of ongoing learning opportunities that mean you’ll continue to grow with us.