To apply, click here: https://forms.gle/2QDgvU6N7GD63P7UA

Overview

Our Telecommunications Associates are vital members of our company. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities

• Answer inbound calls in a timely and friendly manner
• Evaluate problems and complaints of the callers and provide proper solutions to them
• Respond to the needs of customers and provide personalized service
• Provide information on the company’s products or services
• Research needed information using available resources
• Process orders, forms, and applications
• Route calls to other team members whenever needed
• Make relevant notes from customer interactions
• Identify any issues that customers might be struggling with
• Report on customer feedback 
• Complete call logs and reports 
• Manage & update customer databases 
• Boost customer loyalty by offering a proper experience over the phone

Qualifications

Minimum Qualifications

• Must have completed high school
• Filipino citizen
• Availability to work at night shift
• Availability to work on weekends and holidays
• You must be a strong and clear communicator
• You must have some knowledge on how to use computers and navigate the Internet
• You have a strong work-ethic and a positive attitude along with a desire to learn

For Work Onsite

• You should be willing to work in EDSA Greenfield (Mandaluyong City) 

For Work At Home

• Internet speed requirement: at least 12 MBPS download speed & 5 MBPS upload speed
• Has a dedicated workspace at home
• To those with no internet connection, you can take advantage of a company-issued prepaid router (salary deduction). But we highly recommend applying for faster internet connection to provide a better experience for our clients.
• Should be residing within NCR+ areas.