Work from Home - Telco Associate


: Teleperformance Job Posting
: Mandaluyong, NCR
: Philippines
: Client Operations
: 201
: 29
: Hybrid
: Beginner


(PHP): 300.00

 

To apply, click here: https://forms.gle/2QDgvU6N7GD63P7UA

Overview

Our Telecommunications Associates are vital members of our company. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities

  • Answer inbound calls in a timely and friendly manner
  • Evaluate problems and complaints of the callers and provide proper solutions to them
  • Respond to the needs of customers and provide personalized service
  • Provide information on the company’s products or services
  • Research needed information using available resources
  • Process orders, forms, and applications
  • Route calls to other team members whenever needed
  • Make relevant notes from customer interactions
  • Identify any issues that customers might be struggling with
  • Report on customer feedback 
  • Complete call logs and reports 
  • Manage & update customer databases 
  • Boost customer loyalty by offering a proper experience over the phone

Qualifications

Minimum Qualifications

  • Must have completed high school
  • Filipino citizen
  • Availability to work at night shift
  • Availability to work on weekends and holidays
  • You must be a strong and clear communicator
  • You must have some knowledge on how to use computers and navigate the Internet
  • You have a strong work-ethic and a positive attitude along with a desire to learn

For Work Onsite

  • You should be willing to work in EDSA Greenfield (Mandaluyong City) 

For Work At Home

  • Internet speed requirement: at least 12 MBPS download speed & 5 MBPS upload speed
  • Has a dedicated workspace at home
  • To those with no internet connection, you can take advantage of a company-issued prepaid router (salary deduction). But we highly recommend applying for faster internet connection to provide a better experience for our clients.
  • Should be residing within NCR+ areas.