To apply, click here: https://forms.gle/2QDgvU6N7GD63P7UA
Overview
Our Telecommunications Associates are vital members of our company. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.
Responsibilities
- Answer inbound calls in a timely and friendly manner
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide personalized service
- Provide information on the company’s products or services
- Research needed information using available resources
- Process orders, forms, and applications
- Route calls to other team members whenever needed
- Make relevant notes from customer interactions
- Identify any issues that customers might be struggling with
- Report on customer feedback
- Complete call logs and reports
- Manage & update customer databases
- Boost customer loyalty by offering a proper experience over the phone
Qualifications
Minimum Qualifications
- Must have completed high school
- Filipino citizen
- Availability to work at night shift
- Availability to work on weekends and holidays
- You must be a strong and clear communicator
- You must have some knowledge on how to use computers and navigate the Internet
- You have a strong work-ethic and a positive attitude along with a desire to learn
For Work Onsite
- You should be willing to work in EDSA Greenfield (Mandaluyong City)
For Work At Home
- Internet speed requirement: at least 12 MBPS download speed & 5 MBPS upload speed
- Has a dedicated workspace at home
- To those with no internet connection, you can take advantage of a company-issued prepaid router (salary deduction). But we highly recommend applying for faster internet connection to provide a better experience for our clients.
- Should be residing within NCR+ areas.