IT SUPPORT - Fresh Graduate or Experienced

Company: TAPServices Inc.
Business Address: 1702-1703 ROBINSONS EQUITABLE TOWER ADB AVENUE COR P. POVEDA ROAD ORTIGAS, PASIG CITY
Country: Philippines
Department or Group: IT Department
Vacancies: 2
Work Duration: 29
Work Location Type: On-Site
Level: Beginner
Required Skills: 
Optional Skills: 
Monthly Rate (PHP)₱: 630.00

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Details

We expect the candidate to be: -Handling support incidents received from the customer. -Provide root cause analysis to problems. -Act as a point of contact and conduit for the customer into other technical teams and offshore product specialist teams. -Engage higher level of support if exhausted all investigation options. -Collect full details of the incident such as log files, etc that can help to resolve the problem. -Initiate defect in appropriate problem tracking system and maintain status updates. -Will be stationed in Bangkok City at the customer site. -Weekly reporting and knowledge sharing between teams -Support job is 9:00am - 6:30pm or will depend on customer office hours. -Engage to customer support meetings and reporting about incidents. Preferences: -Bachelor’s Degree in Computer Science/IT/related degree. -Have 1-3 years POS/CRM/Loyalty system experience. -Knowledgeable in basic MS SQL, XML, Windows Servers. -Can speak in English